Frequently Asked Questions
Everything you need to know about your Juicy Couture order.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery status.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned.
How should I care for my velour tracksuits?
To maintain the iconic softness of your velour, we recommend machine washing inside out on a cold, gentle cycle and tumble drying on low heat or laying flat to dry.
Do you offer international shipping?
Yes, Juicy Couture ships to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page. Our styles generally run true to size, but we recommend checking specific measurements for our slim-fit collections.